FAQs

Frequently Asked Questions

How can I contact Aussie Relief Co?

If you need assistance with an order, product or general enquiry, please contact us through our Contact Us page.

Our friendly support team aims to respond to all enquiries within 1–2 business days.

How long does delivery take?

Most Australian orders arrive within approximately 4–14 business days from the date of purchase.

Delivery timeframes may occasionally vary due to courier delays, public holidays or factors outside of our control.

For more information, please visit our Shipping Information page.

Is delivery free?

Yes. We proudly offer FREE Delivery Australia Wide on all eligible orders unless otherwise stated on the product page.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

If you cannot locate your tracking email, please check your spam or junk folder before contacting us.

What payment methods do you accept?

We accept all major payment methods including:

  • Visa
  • Mastercard
  • PayPal
  • Afterpay
  • Other Buy Now Pay Later options displayed at checkout

What currency are your prices displayed in?

All prices on our website are displayed in Australian Dollars (AUD).

Do you offer a money back guarantee?

Yes.

We proudly offer a 30 Day Money Back Guarantee on eligible purchases, giving you added peace of mind when shopping with Aussie Relief Co.

For full details, please refer to our Refund Policy.

What if my order arrives damaged or faulty?

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Our team will work with you to find a fair and reasonable solution which may include a replacement, repair, refund or other appropriate resolution.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

While we will always do our best to assist, changes cannot be guaranteed once an order has been processed or dispatched.

Are your products covered by Australian Consumer Law?

Yes.

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing on our website limits your rights under Australian Consumer Law.

Why choose Aussie Relief Co?

At Aussie Relief Co, our mission is simple:

Move Better. Feel Better. Live Better.

We carefully select comfort, mobility, recovery and wellbeing products designed to help Australians improve everyday comfort and support an active lifestyle.

Every order is backed by:

✓ FREE Delivery Australia Wide

✓ 30 Day Money Back Guarantee

✓ Friendly Australian Customer Support

✓ Secure Checkout

I still have a question. What should I do?

We're here to help.

Simply contact us through our Contact Us page and one of our friendly team members will assist you as soon as possible.