Shipping Information
A Message From Aussie Relief Co
Thank you for choosing Aussie Relief Co.
We understand how exciting it is to receive your order, which is why our team works hard to process and dispatch orders as quickly as possible. Our goal is to provide a smooth and reliable delivery experience while keeping our products affordable and offering FREE Delivery Australia Wide.
Order Processing
Orders are typically processed within 1–2 business days of purchase.
During peak periods, public holidays, promotional events or unforeseen circumstances, processing times may occasionally be extended. We appreciate your patience during these times and will always do our best to keep you informed.
Delivery Timeframes
Most Australian orders arrive within approximately 4–14 business days from the date of purchase.
Please note that delivery timeframes are estimates only and may vary depending on:
- Your location
- Courier network demand
- Peak shopping periods
- Public holidays
- Weather events
- Factors outside of our control
While the majority of orders arrive within the estimated timeframe, occasional delays can occur.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Tracking updates are provided directly by the courier and may take a short period to appear after dispatch.
Delivery Delays
While we work closely with our logistics partners to ensure prompt delivery, occasional delays can occur once an order is in transit.
Aussie Relief Co cannot guarantee delivery dates and is not responsible for delays caused by couriers, customs processes, severe weather events, natural disasters, industrial action or other circumstances beyond our reasonable control.
If your order appears delayed beyond the expected delivery window, please contact our team and we will gladly assist in investigating the shipment.
Address Accuracy
Customers are responsible for ensuring shipping information is accurate at the time of purchase.
If an incorrect shipping address is supplied, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed or dispatched.
Additional shipping charges may apply where parcels require redirection or re-delivery.
Free Delivery Australia Wide
We proudly offer FREE Delivery Australia Wide on all eligible orders unless otherwise stated on the product page.
No minimum purchase is required.
Damaged, Lost or Missing Parcels
If your parcel arrives damaged, incomplete or appears lost in transit, please contact us within 7 days of delivery or the expected delivery date.
Our team will work with the relevant courier and assist in reaching a fair resolution as quickly as possible.
Contact Us
If you have any questions regarding your order, please contact us through our Contact Us page and include your order number where possible.
Our team aims to respond to all enquiries within 1–2 business days.
Thank you for supporting Aussie Relief Co.
Move Better. Feel Better. Live Better.