Refund Policy

REFUND & RETURNS POLICY

Our 30 Day Money Back Guarantee

At Aussie Relief Co, we want you to feel confident when shopping with us.

That's why every eligible order is backed by our 30 Day Money Back Guarantee, in addition to your rights under Australian Consumer Law.

If you experience any issues with your order, please contact our team and we will work with you to find a fair and reasonable solution.

Change Of Mind Returns

If you change your mind about your purchase within 30 days of receiving your order, you may be eligible for a refund.

To qualify for a change of mind return:

  • Contact us within 30 days of receiving your order.
  • The product must be in good condition.
  • The product must not be damaged through misuse, neglect or abnormal use.
  • The product should include all original parts and accessories where applicable.

Please contact our team before returning any item. Returns sent without prior approval may not be accepted.

Faulty, Damaged Or Incorrect Items

If your order arrives damaged, faulty or significantly different from the item ordered, please contact us as soon as possible.

We may request photographs or videos to assist with assessing the issue and identifying the most appropriate resolution.

Depending on the circumstances, we may offer:

  • A replacement product
  • A repair where appropriate
  • A full refund
  • A partial refund
  • Store credit

Nothing in this policy limits your rights under Australian Consumer Law.

Products Not Eligible For Refund

Refunds may not be available where:

  • The product has been damaged through misuse, neglect or improper use.
  • The product has been altered or modified after delivery.
  • The issue was clearly disclosed prior to purchase.
  • The request falls outside Australian Consumer Law and outside the 30 Day Money Back Guarantee period.

Returning An Item

Before returning any product, please contact us via our Contact Us page and provide:

  • Your order number
  • A description of the issue
  • Supporting photos or videos if applicable

If a return is approved, we will provide instructions on how to proceed.

Please do not return products without receiving return instructions from our team.

Return Shipping Costs

If a product is confirmed to be faulty or damaged, Aussie Relief Co will cover reasonable return shipping costs where a return is required.

For approved change of mind returns, return shipping arrangements will be advised during the return process.

In some cases, we may determine that a return is not necessary and may issue a replacement, refund or other resolution without requiring the item to be sent back.

Refund Processing Times

Once a refund has been approved and processed, funds will be returned to the original payment method used for purchase.

Most refunds appear within 5–10 business days, although processing times may vary between financial institutions.

Late Or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account again.
  2. Contact your financial institution.
  3. Contact our team for assistance.

We will gladly help investigate any refund concerns.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

If you have any questions regarding returns, refunds or your order, please contact us through our Contact Us page.

Our team aims to respond to all enquiries within 1–2 business days.

Thank you for choosing Aussie Relief Co.

Move Better. Feel Better. Live Better.